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What is MyMovieUP? |
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| MyMovieUP® is a video/image upload solution. MyMovieUP® allows users to upload images and video with various formats and
resolutions and convert them into set resolution and formats for easier management and use. |
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Is dedicate server required to use MyMovieUP? |
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| MyMovieUP® service provides hosting, storage services and transcoder so NO ADDITIONAL equipment is required. |
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What is the required setting to use MyMovieUP? |
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Minimum |
Recommended |
| O/S |
Windows 2000 |
Windows XP or later |
| CPU |
Pentium 4 1.5GHz |
Pentium 4 2.4GHz |
| RAM |
256MB |
512MB |
| S/W |
DirectX 9.0
Windows Media Player 9.0
Internet Explorer 6.0
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DirectX 9.0 or later
Windows Media Player 9.0 above
Internet Explorer 6.0 |
Unified codec |
Recommended codec
K-Lite Mega Codec Pack
MyFreeCodecPack_08c_beta
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What is the difference between server-side and client-side transcoding?
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The main difference is where the transcoding is actually happens. The server-side transcoding downloads original files from the uploader’s PC then transcodes at the server. And the client- side transcoding downloads edited and transcoded files from uploader’s PC to the server.
Below shows the comparison between server-side and client-side transcoding.
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Server-side
Transcoding |
Client-side
Transcoding
| Mixed (Concurrent)
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Editing
(Set time frame, Brightness,
Contrast adjust, Volume adjust, etc)
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Not Available |
Available |
Available*
(Only when uploading using client-side transcoding methods) |
Transcoder Server Required |
Required |
Not Required |
Not Required*
(Server-side transcoding uses MyMovieUP transcoder)
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Number of Transcoder servers Required |
Depends on server specification
(The least number of servers required to handle maximum uploads) |
Not Applicable |
Depends on server specification
(The least number of servers required to handle 5% of maximum uploads
* Normally 95% of transcoding is client-side transcoding)
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| Codec Problems |
All required codecs needs to be installed by admin. |
Uploader (user) PC requires corresponding codec for the file. |
Depend on methods used
(If uploader does not have corresponding codec for the file, server-side transcoding can be used.)
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Codec License Fee |
Server License |
Distributable License
(Usually high unless using “Transcode while upload”) |
Distributable License |
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A video file is not registering correctly. |
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1) Codec Problem ( Error : Decoder Not Present, Cannot Transcode, Cannot Extract Thumbnail)
The windows system requires corresponding codec(s) to be installed.
If the codec is not installed properly, the file cannot be transcoded and registered.
*If the file can be played using Windows Media Player, then the corresponding codec for the file is installed.
** If the corresponding codec is not installed, please install unified codec pack.
Unified Codecs
K-Lite :
http://www.k-litemegacodecpack.com/download_mega.htm
http://www.free-codecs.com/K_Lite_Mega_Codec_Pack_download.htm
2) Damaged Video File (Decoding and thumbnail extraction has no problems but cannot transcode)
If any frame is damaged in the file, transcode cannot be performed.
(Player/decoder back can ignore the damaged frame(s) but transcoding cannot ignore them.)
3) Uploaders PC Problem (Hard to be corrected)
Damaged registry, virus, low specs, missing dll files and others can cause errors during transcoding. Uploader needs to address this problems ( reinstall OS and etc)
4) Special Video Format
If unified codec has been installed but when transcoding
K3G or MP4 files cause error, then please remove K-Lite Mega
Codec and reinstall. |
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What is the steps of video upload? |
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Basic steps for video files are select a file (decoding), thumbnail extraction, encoding (transcoding),
muxing(generate a file), and upload.
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Have problems installing ActiveX / Have problems with ActiveX. |
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Please remove and reinstall ActiveX.
*To remove ActiveX, please go to control panel, add/remove programs and delete MovieUP.
If problem persists, try to set web setting to default by
clicking “Reset Web Settings…” on Internet Explorer’s
Tools (Menu Bar)-> Internet Options -> Programs (Tab)
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What is the upload-able video formats? |
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AVI, ASF, WMV, MPG, MPEG files can be uploaded.
Transcoding can only be performed with corresponding codec installed.
Unified codec pack contains many of the much used codecs but does not have ALL codecs. In case of uploading files with no corresponding codec, try server-side transcoding.
It is not guaranteed but might work.
Or please install corresponding codec and try again.
* If the codec is installed but still have problems, the file might have been damaged.
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Browser closes or have unknown error upon opening a video file. |
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Uploader’s multimedia setting has error. Please remove and reinstall unified codec pack and DirectX.
To check all of the installed codec has been removed, please go to Control Panel
-> System (Classic View) -> Hardware (Tab) -> Device Manager (Button) ->
Sound, video and game controllers (List) -> then right click on Video Codecs and and select Properties.
It should be like below for Windows XP.
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Unified codec is installed, but still receive codec error message. |
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Please remove all codecs and reinstall unified codec.
If problem consists, try to find and install corresponding codec.
* Unified codec has many of common codecs, but does not have all of them. |
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The image/video is upside down. |
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| Codec version or incorrect codec installation can cause this problem. Please remove and reinstall with newer codec.
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